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Fees & Rebates


The Australian Psychological Society (APS) recommended fee is $300 for a standard 50 minute session.

Holding Hearts Psychology is committed to providing an affordable service for clients. Fees are the same for face-to-face and telehealth sessions. Our fee structure is as follows:

  • Individual Therapy: $250 (50 minutes), Out of Pocket $156.65 following a Medicare Rebate of $93.35 if eligible.
    To be eligible to receive psychological services under Medicare, you must be referred by your GP and in some instances by another medical specialist with a Mental Health Treatment Plan (MHTP) before your appointment. Speak to your GP about your eligibility to claim these Medicare benefits and the best person to make your referral. Sessions are paid in full at the time of your appointment and we will process your rebate to your nominated Medicare bank account.

  • Couples Therapy: $250 (50 minutes)Health insurance rebates may apply.
    Please note that Medicare does not provide rebates for couples therapy. 

  • Supervision / Consultation: $250 plus GST (50 minutes).

  • Additional Services. Documentation requiring 15 minutes or longer will be charged proportionally to the time taken. Sarah will let you know if a fee applies and provide an estimated cost for the service at the time the request is made.


Private Health Fund Rebate: Clients with Private Health Insurance may be entitled to claim a rebate for therapy following payment. Please contact your insurer to check your coverage, eligibility and rebate when seeing a Counselling Psychologist. 

After Hours Fee: Special appointments may be available outside of office hours (from 5pm) and will incur a $30 after hours surcharge.

Cancellation Policy

Late cancelled appointments impact not only a client’s treatment progress, but also on the client’s psychologist, who has set an hour of their time aside to see the client; as well as other clients on Holding Heart Psychology’s waiting list who need to see a psychologist as soon as possible. For these reasons, if you need to cancel or reschedule your appointment, we require at least 48 hours’ notice. If you reschedule or cancel your appointment within this period or fail to attend, the following fees will apply (inclusive of GST) unless there are extenuating circumstances:

  • 48+ Hours' Notice: No Fee;

  • 24 - 48 Hours' Notice: Half Session Fee;

  • 0 - 24 Hours' Notice: Full Session Fee.

  • No Show: Full Session Fee. Extenuating circumstances may be considered by your psychologist.

  • Please note unfortunately no Medicare rebate is available for cancelled appointments.

We understand that sometimes you may be unable to keep an appointment because of sudden illness an unexpected personal emergency. It this happens to you, please contact us as soon as possible to explain the situation. If you are unable to attend the clinic because of unexpected symptoms related to COVID-19, a telehealth appointment will be offered to you.

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